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Simple Return Refund Policy Info

RETURN/EXCHANGE POLICY

Prior to returning any item, Buyer must contact Seller's returns department by filling out return form (at the bottom of this page) explaining reason for return.

Olivia Paisley in turn shall provide Buyer written instruction on how to return product. Olivia Paisley will provide a full refund or store credit less original shipping and insurance charges for all items received within 30 days of when the items were shipped, provided the items are unworn, unwashed, with all original tags attached, original brand packaging and free of defects made by buyer.

Items received after 30 days will not be refunded. Original shipping charges are non-refundable. If you receive a defective product, you must notify us within three business days of receiving the product to be eligible for a free return label. All return product shall be shipped thru the United States Postal Service Only. Olivia Paisley shall not be responsible for return shipping charges. Keep in mind Olivia Paisley is a small business and for this reason we do charge shipping cost to our customers.

Olivia Paisley offer’s exchanges on any item. Buyer will have to pay for returned shipping on an exchange. Olivia Paisley does not charge shipping on exchange (Olivia Paisley sending a new item to a buyer). Return your item to us, once item is returned, Olivia Paisley will send the new item back to buyer.

 FINAL SALE ITEMS POLICY

Olivia Paisley will not refund any final sale items. Final sale items are label on the product page at the bottom on description. Do not ship back final sale item back to Olivia Paisley warehouse as item will not be refunded.
 

*Returns that meet return policies will be issued a refund. Other return exceptions will be issued an online merchandise credit.


If you have any questions or concerns about this Return/exchange policy or on the Site, please contact us at: customercare@oliviapaisley.com

 

END OF YEAR HOLIDAY RETURN POLICY (THANKSGIVING AND CHRISTMAS)

We are happy that Olivia Paisley is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied we will gladly accept most returns by mail within 60 days of purchase. For the holiday season, Olivia Paisley is extending our return acceptance timeframe. Effective on purchases starting December 1st, most merchandise purchased on oliviapaisley.com will be accepted for return until Jan. 31. Conditions to the 60-day policy are listed below*.

  • Shipping and delivery fees are non-refundable.

  • Items purchased online must be returned by contacting us at customercare@oliviapaisley.com or by filling out the return form listed at the bottom of out website.

  • Items purchased online can be returned by mail at buyer’s expense.