Olivia Paisley: Simple Return and Refund Policy Info

Introduction to Returns

At Olivia Paisley Intimates, we know that finding the perfect fit is essential when it comes to intimate apparel. Whether you’re searching for soft fabrics, a comfortable fit, or a stylish dress to add to your collection, we want you to shop with confidence. The material we use is lightweight, soft, and comfortable, making it especially appealing for warm weather wear. That’s why we offer a simple and straightforward return policy, so you can discover new pieces and try different styles, knowing that if something isn’t the perfect match, returning your product is easy. Our goal is to help you feel comfortable and satisfied with every purchase, and we’re always here to offer support as you build your ideal wardrobe with Olivia Paisley Intimates.

Eligibility for Returns

At Olivia Paisley Intimates, your satisfaction is our top priority. If your new intimate apparel isn’t quite what you hoped for, you’re welcome to return it within 30 days of delivery for a full refund or exchange. To be eligible, your item must be in its original condition, unworn, unaltered, undamaged, and with all tags attached. Each return is carefully inspected to ensure it meets our criteria, so you can shop with confidence knowing our policy is designed to be fair and convenient. We want every piece you choose from Olivia Paisley Intimates to be perfectly designed for you, and our return process reflects our commitment to your comfort and happiness.

WOODLAND HILLS RETURN/EXCHANGE POLICY

Prior to returning any item, Buyer must contact Seller’s returns department by filling out return form (at the bottom of this page) explaining reason for return.

Olivia Paisley in turn shall provide Buyer written instruction on how to return product. Olivia Paisley will provide a full refund or store credit less original shipping and insurance charges for all items received within 30 days of when the items were shipped, provided the items are unworn, unwashed, have not been machine washed, with all original tags attached, original brand packaging and free of defects made by buyer. For your convenience, many Olivia Paisley garments are machine washable, making care easy and practical, but please note that items that have been machine washed are not eligible for return. Our garments are designed to hold their shape and support even after multiple washes, ensuring lasting quality and durability.

Items received after 30 days will not be refunded. Original shipping charges are non refundable. If you receive a defective product, you must notify us within three business days of receiving the product to be eligible for a free return label. All return product shall be shipped thru the United States Postal Service Only. Olivia Paisley shall not be responsible for return shipping charges. Keep in mind Olivia Paisley is a small business and for this reason we do charge shipping cost to our customers.

Olivia Paisley offer’s exchanges on any item. Buyer will have to pay for returned shipping on an exchange. Olivia Paisley does not charge shipping on exchange (Olivia Paisley sending a new item to a buyer). Return your item to us, once item is returned, Olivia Paisley will send the new item back to buyer.

FINAL SALE INTIMATE APPAREL POLICY

Olivia Paisley will not refund any final sale items. Final sale items are label on the product page at the bottom on description. Do not ship back final sale item back to Olivia Paisley warehouse as item will not be refunded. Returns that meet return policies will be issued a refund. Other return exceptions will be issued an online merchandise credit.

If you have any questions or concerns about our Return/exchange policy or on the Site use, please contact us at: customercare@oliviapaisley.com

END OF YEAR HOLIDAY RETURN POLICY FOR SLEEPWEAR (THANKSGIVING AND CHRISTMAS)

We are happy that Olivia Paisley is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied we will gladly accept most returns by mail within 60 days of purchase. For the holiday season, Olivia Paisley is extending our return acceptance timeframe. Effective on purchases starting December 1st, most merchandise purchased on oliviapaisley.com will be accepted for return until Jan. 31. Conditions to the 60-day policy are listed below*.

• Shipping and delivery fees are non-refundable.

• Items purchased online must be returned by contacting us at customercare@oliviapaisley.com or by filling out the return form listed at the bottom of out website.

• Items purchased online can be returned by mail at buyer's expense.

Return and Refund Process

Our return and refund process is designed with your comfort and convenience in mind. If you decide that an item isn’t quite your style or doesn’t provide the relaxed, comfortable fit you were hoping for, just reach out to us by email. We’ll guide you through each step, starting with a return merchandise authorization (RMA) number to ensure your return is processed smoothly. Once your return arrives, we’ll quickly handle your refund or help you find a different size or design that’s better suited to you. Our team is dedicated to making your shopping experience as relaxed and enjoyable as possible, so you can focus on discovering pieces that are perfectly designed for your unique style.

Initiating a Return

Starting a return with Olivia Paisley Intimates is simple and stress-free. Just send an email to our customer service team at [contact email] with your order number, the reason for your return, and your preferred refund option. We’ll respond promptly with your RMA number and clear instructions on how to proceed. If you’d rather speak with us directly, you can also reach out by phone or mail. Our office is located in Woodland Hills, and we’re always happy to assist you. Your feedback is important to us, and we’re committed to making every return as smooth as possible.

Return Shipping

If you need to return an item, simply reach out to our customer support team to request a Return Merchandise Authorization (RMA) number. Please make sure to clearly mark this RMA number on the outside of your return package to help us process your return quickly and efficiently. Return shipping is the responsibility of the customer, and we recommend using a trackable shipping method for added peace of mind. Once your return arrives at our facility, we’ll process your refund or exchange within 5-7 business days. Please note that return shipping costs are non-refundable unless your item was defective or sent in error, ensuring a smooth and reliable return experience.

Damaged or Defective Products

We take great pride in ensuring every Olivia Paisley Intimates order arrives in perfect condition, thanks to careful packaging and quality checks. However, if you receive a product that is damaged or defective, please contact our customer support team right away. We’ll arrange for a replacement or a full refund, and provide you with a prepaid return shipping label so you can send the item back at no extra cost. To qualify for a replacement or refund, please report any damaged or defective items within 7 days of delivery. Our goal is to make sure every product you receive from Olivia Paisley Intimates meets our high standards for quality and comfort.

Cancellation Policy

If you need to cancel your order, please get in touch with our customer support team as soon as possible. We’ll do everything we can to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to cancel. If your order has already shipped, you can still take advantage of our return policy to obtain a refund or exchange. We appreciate your understanding and are always here to help make your shopping experience as smooth and enjoyable as possible.

Refund Options

We want you to feel confident in every purchase, so we offer flexible refund options to suit your needs. You can choose a refund to your original payment method, or if you’d like to try a different size or style, we’re happy to arrange an exchange. Simply let us know your preference in your email, and we’ll take care of the rest. Store credit is also available if you’d like more time to find the perfect pieces to match your style. Some Olivia Paisley dresses feature an adjustable neckline with a zip opening, allowing for versatile and flattering style options. Our goal is to make sure you always have options that help you discover the best fit and look for you.

FAQs

Q: What is the best way to care for my Olivia Paisley Intimates?

A: To keep your intimate apparel looking and feeling its best, we recommend washing it in cold water and drying on a low heat setting. This helps preserve the softness and quality of the fabric, so you can enjoy your favorite pieces for longer.

Q: Can I exchange an item for a different size or style?

A: Absolutely! If you need a different size or want to try a new style, you can exchange your item within 30 days of delivery, as long as it’s in its original condition with all tags attached. We want you to find the perfect fit and look for your unique style.

Q: How do I track my order?

A: Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package every step of the way until it arrives at your door.

Q: What if I have a question or concern about my order?

A: Our customer support team is always here to help. You can reach us by email or phone for assistance with any questions or concerns. We value your feedback and are committed to making your experience with Olivia Paisley Intimates as enjoyable as possible.

We’re dedicated to providing you with the best possible shopping experience, from discovering new styles and sizes to ensuring your comfort with every order. Thank you for choosing Olivia Paisley Intimates, your feedback helps us continue to improve and offer the softest, most comfortable intimate apparel around!

Contact Us

If you have any questions about our return policy or need help with a return, we’re here for you. You can reach us by email at customercare@oliviapaisley.com, by phone at (747) 248-7732, or by mail at our Woodland Hills office. We value your feedback and are always looking for ways to improve your experience. Whether you’re shopping for soft fabrics, intimate apparel, swimwear, sleepwear, or loungewear, our team is dedicated to helping you discover the perfect pieces to match your style. Thanks for choosing Olivia Paisley Intimates, we look forward to helping you find your next favorite look!

To ensure the protection of your customer data and provide a safe shopping experience, Olivia Paisley Intimates uses advanced security measures, including encryption.