FAQ

 

WHERE IS MY ORDER? 

• You will receive a shipping confirmation email once your item has shipped were you will find tracking information.

• If you make an online account, you can check under placed orders to check order status.

Why didn’t I receive an receipt inside my package?

• We do not print out any receipt.

• When you place your order, you will be emailed a receipt with your order details. Refer to this email for returns.

• We are committed to eliminating waste and pollution to preserve the environment.

HOW DO I MAKE A RETURN? 

• All original tags must be attached.

• Received an incorrect or faulty item? We’re sorry to hear this, please email us within 30 days of receiving your order at oliviapaisley.co@gmail.com so we can make it right for you.

• Oliviapaisley reserves the right to reject returns outside of the 30-day window, or that do not meet the above conditions.

STANDARD RETURNS

• Follow process below within 30 days of receipt of your order.

• Labels and tags must be attached to garment.

• Product must be unworn/unwashed..

• Pack the item in original packaging or a secure waterproof package.

• Make a copy of your return label  and place it on your package, you will need to pay for return postage.

• Return the package to your local Post Office.

• Once you drop off your package at your local post office, email us at customercare@oliviapaisley.com
• Keep your receipt safe, as you will need this as your proof of return.

HOW DO I RECEIVE FREE SHIPPING? 

Free Shipping Offer

• Offer valid with a minimum purchase of $75.00 at oliviapaisley.com

• Applies only to Economy Shipping

• Free shipping offer via Economy Shipping is valid in 48 contiguous states.

• If you require a quicker delivery than Ground, please upgrade your shipment. Additional charges will apply (Alaska, Hawaii and U.S. Territories are excluded).

• Orders on olivia paisley.com are not available for international shipment.

• Terms are subject to change without notice.

HOW FAST WILL I GET MY ORDER? 

• While completing the check out process, see our real-time shipping calculator for delivery options!

WHEN WILL MY ORDER SHIP?

• Orders received after 12pm PST/3pm EST will be processed the next business day.

• Orders are shipped Monday through Friday, excluding holidays.

• Orders placed on weekends and holidays are processed the next business day.

• Saturday delivery is not available.

WHERE WILL MY ORDER SHIP FROM ? 

• Orders are shipped from Southern California.

CAN I EXCHANGE MY ORDER? 

•  Olivia Paisley does not offer exchanges. Please return your item to us for a credit, and then place a new order to get the item of your choice.

• *Returns that meet return policies will be issued a refund. Other return exceptions will be issued an online merchandise credit.

DO YOU SHIP INTERNATIONALLY? 

• Yes, we do ship and bill internationally at this time. 

I DID NOT RECIVE MY PACKAGE, AND TRACKING SHOWS CONFIRMED DELIVERY? 

• We’re sorry to hear your package has not been located. Please track your package at FedEx or USPS. If your tracking number shows delivery was made, please contact us so that we can submit a claim to FedEx or USPS.

• We will make every effort to help you locate your order to replace it. Unfortunately in some cases, we may not be able to replace the item(s) originally ordered. In this case, we will issue an online merchandise credit.

DO YOU PRICE MATCH? 

• Yes, we do price match. If you see a lower price in a different website you can email us at customercare@oliviapaisley.com for price adjustment after placing order.