Understanding Lunya Return: What You Should Know

Written by Carmen Rodriguez

The luxury loungewear brand Lunya has built a strong reputation for its soft, minimalist sleepwear and daywear but when it comes to returns, there are a few important details every shopper should know before clicking “buy.”

Lunya's products come with a premium cost and higher price point, reflecting the quality of their washable silk and other luxury fabrics. Many customers feel the investment of money is justified by the durability, ethical production, and the exceptional feel of the materials. Shoppers often love the softness and touch of Lunya's silk, and the comfort and fit make them happy with their purchase.

Here’s a complete breakdown of how the Lunya return process works (as of late 2025), plus pros, cons, and best practices for a smooth return or exchange.

What is Lunya’s Return Policy?

Lunya allows returns within 30 days from the fulfillment (ship) date. Lunya Help Center+2Honest Brand Reviews+2
Items must be unworn and unwashed, washed or worn items will not be accepted for return and must be un-dyed, unaltered, with original packaging, care and hang tags intact. Lunya Help Center+2Return Policies+2
Returns must include the original packing slip and use the return label provided through Lunya’s return portal. Lunya Help Center+1
Some items are final sale and cannot be returned, e.g., gift cards, certain sale or “Rest Shop” items, and select specials. Lunya Help Center+1
For “Sleep Sets” or kits, you must return the entire set. Partial returns aren’t allowed. Lunya Help Center

Common problems leading to returns include issues with fit, fabric quality, or unexpected wear after items have been washed.

Fees & Refunds

For U.S. orders, standard shipping & handling charges are non-refundable. Lunya Help Center+1
A $7 return fee is deducted from refunds for non-exchange returns. Lunya Help Center+1
Exchanges (within U.S.) are shipped for free. Lunya Help Center

How the Return Process Works Step-by-Step

Go to Lunya’s online “Return Portal” to initiate a return. Choose the items you wish to return in the portal. Honest Brand Reviews+1
Enter your email and order info; print the return label and packing slip. Honest Brand Reviews+1
Pack the item in its original packaging, ensuring tags & care labels remain intact; include packing slip. Lunya Help Center+1
Ship the package back following instructions (do not combine with other orders). Lunya Help Center
Once Lunya receives and processes the return, you’ll get a refund to your original payment method (minus return fee & non-refundable postage, which you may need to pay), or if exchange, your replacement item will ship free. Honest Brand Reviews+1

Read all return instructions carefully to avoid delays or issues.

Processing time can take up to 6–12 business days for the return to reach them, then about 10 days for refund/exchange processing before funds show on your payment method. Honest Brand Reviews+1

Pros & Cons of Lunya’s Return Policy

Pros, Including Free Ground Shipping

Generous 30-day window gives customers flexibility. Lunya Help Center+1
Easy start via online portal, with instant-refund codes available for quick exchanges. Honest Brand Reviews+1
Return shipping label provided for U.S. orders. Lunya Help Center+1
Clear guidelines on what qualifies — helps avoid surprises if tags are intact and item is unworn. Lunya Help Center+1

Cons / Things to Watch Out For with Washable Silk

There’s a $7 return fee for non-exchange returns. Lunya Help Center+1
Shipping charges from the original order are non-refundable. Lunya Help Center+1
Items must be unworn/unwashed — even trying on in certain ways (e.g., over underwear, avoiding stains) is critical; failure may lead to return rejection. Lunya Help Center+1
Some shoppers report problems with product durability or the return process, such as delays or rejected returns due to items being worn or washed. Trustpilot+1
Final-sale items cannot be returned at all; must double-check before purchase. Lunya Help Center+1

Lunya Account and Benefits

Creating a Lunya account is the key to unlocking a more personalized, convenient, and rewarding shopping experience. As a member, you’ll enjoy a host of exclusive benefits designed to make every step from browsing to returns easier and more enjoyable.

When you create an account on the Lunya website, you can save your favorite items, track your orders, and receive tailored recommendations based on your preferences. Members often get early access to new arrivals and special discounts on best-selling pieces like the washable silk set, silk pajamas, and organic pima cotton loungewear. These perks make it simple to stay ahead of the latest trends and stock up on the soft, breathable fabrics Lunya is known for.

Setting up your account is quick and straightforward: just visit the Lunya website, click “create account,” and fill in your details. Once you confirm your email, you’ll be able to manage your orders, view your purchase history, and take advantage of free ground shipping on orders over $150. Every purchase comes with a gift receipt, making it easy to exchange or return items if your selection isn’t quite right.

Lunya’s commitment to quality means you can expect to receive only the best whether you’re shopping for silk pajamas, organic cotton sets, or innovative fabrics that keep you comfortable all year. The brand’s focus on comfort, design, and construction ensures that each piece feels soft against your skin and stands up to regular wear and machine washing.

If you ever need assistance, Lunya’s customer support team is just a click or email away. Members can contact the team for help with orders, returns, or any questions about product availability, fit, or care. Shopping is simple: add your chosen items to your cart, proceed to checkout, select your preferred payment method, and complete your transaction. You’ll receive an order number email with all the details you need to track your shipment and stay updated on your delivery.

By creating a Lunya account, you’re not just making shopping easier, you’re joining a community of customers who value comfort, quality, and innovative design. Enjoy exclusive member benefits like free ground shipping, easy returns, and special promotions, all while discovering the comfort and style of Lunya’s signature fabrics. Visit the website today to create your account and start enjoying a happier, more comfortable shopping experience.

Tips for Hassle-Free Returns with a Gift Receipt

Keep tags and packaging intact when trying on new items — don’t remove tags, wear the piece outside trying-on, or return items that have been washed.
Inspect carefully for stains (make-up, perfume, deodorant) before returning — even minor issues or washed items can cause rejection.
Initiate returns as soon as possible — within the 30-day window to avoid missing the deadline.
Use the return label provided; do not attempt DIY returns with your own shipping.
If you’re returning multiple items, process them separately as returns must match the packing slip and not be combined. Lunya Help Center+1
Keep track of refund timeline: returns typically take several business days to process once received.

🎯Is Lunya’s Return Policy Good and Who Should Shop From Them

For shoppers who value premium fabrics, minimalist design, and are careful about fit and care, Lunya’s return policy offers a fair balance of flexibility and structure. Lunya specializes in sleepwear for women, focusing on comfort, thoughtful design, and quality materials.

If you:

Want the option to try at home and return if fit or fabric isn’t perfect,
Are comfortable following return rules (tags on, not worn, timely return),
Plan to exchange rather than simply refund (to avoid return fees),
Appreciate offer free ground shipping on U.S. orders over $150,
Are looking for a thoughtful gift for a friend, with easy returns and gift receipts,

then Lunya can be a good choice. Lunya’s fabrics are designed to regulate temperature, adapting to your body for optimal comfort. The brand accepts a variety of payment methods, including Discover, Visa, MasterCard, and AMEX. Customers are encouraged to share their experiences and reviews online to help others make informed decisions.

However, if you anticipate multiple size/style tries, or want a fully refundable return with no fee, you may find Lunya’s policy a bit restrictive compared to more lenient brands.